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Home Orbit

Privacy policy

Brand: Home Orbit

Operated by: IBIGDO TECHNOLOGIES, a partnership firm

Effective date: 21 October 2026

Last updated: 21 October 2026

1. Introduction

Home Orbit is a brand owned and operated by IBIGDO TECHNOLOGIES, a partnership firm based in Aligarh, Uttar Pradesh, India.

We manufacture, source, trade, market, and sell door fittings, architectural hardware, bathroom accessories, home décor products, and related home improvement products through our website and other business channels.

We serve individual consumers, retailers, dealers, architects, interior designers, contractors, builders, developers, and institutional buyers across India. We may also expand our operations to international markets in the future.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, place an order, create an account, request a quotation, register as a trade customer, or communicate with us.

We are committed to handling personal information responsibly and in accordance with applicable Indian data protection laws.

Where consent is legally required, we will obtain it through an appropriate consent mechanism. Simply visiting our website does not replace consent where the law requires it.

2. Business and Contact Information

Brand Name: Home Orbit

Legal Business Entity: IBIGDO TECHNOLOGIES, a partnership firm

Registered Business Address: 850 K, Bapu Dham, G.T Road, Sarsol, Aligarh, Uttar Pradesh – 202001, India

GSTIN: 09AAFFI8591M1ZK

Website: https://www.homeorbit.in

Customer Support Email: support@homeorbit.in

Contact Number: +91 9897702497

References to "Home Orbit", "we", "us", or "our" in this policy mean IBIGDO TECHNOLOGIES operating under the Home Orbit brand.

3. Information We Collect

We collect information reasonably necessary to operate our website, process transactions, provide customer service, and manage our business relationships.

3.1 Personal Information

Depending on how you interact with us, we may collect:

  • Full name.
  • Mobile number and email address.
  • Billing and shipping addresses.
  • Account information and preferences.
  • Order history, invoices, and transaction references.
  • Customer support requests, complaints, and feedback.
  • Information you provide through enquiry forms, reviews, surveys, or other communications.

3.2 Business and Professional Information

For retailers, dealers, architects, interior designers, contractors, builders, developers, and other business customers, we may collect:

  • Business or firm name and address.
  • Business contact details and professional designation.
  • GSTIN and other relevant tax or registration details, where applicable.
  • Purchase orders, quotations, and billing information.
  • Project specifications, drawings, quantities, and product requirements.
  • Trade account details and information needed to evaluate or maintain a business relationship.

Please ensure that you have the necessary authority before submitting another person's personal information or confidential project information to us.

3.3 Payment Information

We may receive payment confirmations, transaction IDs, payment status, refund references, and limited transaction details from payment service providers.

Payments may be processed through third-party payment gateways, banks, and other authorized providers. Payment card details and authentication credentials are generally handled by the relevant payment provider rather than stored by Home Orbit.

3.4 Technical and Website Information

When you visit our website, we or our service providers may collect certain technical information, including:

  • IP address and approximate location derived from technical information.
  • Browser type, device information, and operating system.
  • Pages visited, session activity, and website interactions.
  • Referral sources and website performance information.
  • Cookies and similar identifiers, subject to applicable law and your preferences.

3.5 Information from Other Sources

Where permitted by law, we may receive relevant information from payment providers, delivery partners, business representatives, fraud prevention services, and other service providers to fulfill orders, verify transactions, or manage our business relationships.

4. How We Use Your Information

We may use your information for the following purposes:

  • Creating and managing customer accounts.
  • Processing orders, payments, invoices, and deliveries.
  • Responding to product enquiries and customer support requests.
  • Managing cancellations, returns, refunds, replacements, and warranty claims.
  • Preparing quotations and fulfilling bulk or project orders.
  • Verifying trade accounts and maintaining B2B relationships.
  • Coordinating manufacturing, sourcing, customization, and product fulfilment.
  • Sending order confirmations, delivery updates, and essential service notifications.
  • Sending promotional communications where permitted by law and subject to applicable consent and opt-out requirements.
  • Improving website functionality, product offerings, and customer experience.
  • Detecting fraud, preventing unauthorized transactions, and protecting website security.
  • Maintaining accounting, taxation, and business records.
  • Complying with applicable laws, regulations, court orders, and lawful requests.
  • Establishing, exercising, or defending legal claims where necessary.

We will not use personal information for purposes that are incompatible with applicable law or any consent requirements that apply to the relevant processing.

5. Consent and Lawful Processing

We process personal information on a basis permitted by applicable law, which may include fulfilling an order or contract, responding to a request, complying with a legal obligation, or obtaining consent where required.

Where processing depends on consent, you may withdraw that consent using the available mechanism or by contacting us.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal. It may also affect our ability to provide services that depend on the relevant information.

6. Sharing of Information

We do not sell personal information to third parties for their independent marketing purposes.

We may share relevant information with:

  • Logistics and delivery providers: To ship and deliver orders.
  • Payment gateways and banks: To process payments, refunds, and transaction verification.
  • Technology and hosting providers: To operate, maintain, and secure our website and business systems.
  • Customer communication providers: To send service notifications and respond to enquiries.
  • Analytics and marketing providers: To measure website performance and conduct permitted marketing activities.
  • Professional advisers: Including accountants, auditors, and legal advisers.
  • Government authorities and regulators: Where disclosure is required or permitted by law.
  • Business transaction participants: Where necessary for a merger, restructuring, or transfer of relevant business operations, subject to applicable law.

We take reasonable steps to use appropriate contractual and security arrangements with service providers handling personal information on our behalf.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain account sessions, remember shopping cart contents, save preferences, improve website performance, understand visitor behaviour, and measure advertising effectiveness where enabled.

You may manage cookies through your browser settings and any consent controls provided on our website.

Disabling certain cookies may affect shopping cart functionality, account access, or other website features.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

8. Data Security

IBIGDO TECHNOLOGIES takes reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include appropriate access controls, secure hosting, authentication practices, and the use of reputable service providers.

However, no electronic transmission or storage system can guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including:

  • Processing orders and providing services.
  • Maintaining customer accounts and business relationships.
  • Handling returns, refunds, warranties, and disputes.
  • Maintaining tax, accounting, and transaction records.
  • Meeting applicable legal and regulatory obligations.
  • Preventing fraud and protecting our legal interests.

When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to legal retention requirements and other lawful grounds for retention.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about personal data processed by us.
  • Request correction or updating of inaccurate information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Raise a grievance concerning the handling of your personal information.
  • Exercise other rights available under applicable data protection law.

We may need to verify your identity before responding to a request.

Certain information may need to be retained to comply with legal obligations, complete transactions, or establish, exercise, or defend legal claims.

To exercise your rights, contact support@homeorbit.in with the subject line "Privacy Request".

11. Marketing Communications

We may send product updates, promotional offers, new collection announcements, and other marketing communications where permitted by law.

You may opt out of promotional emails using the unsubscribe option provided, where available, or by contacting support@homeorbit.in.

Opting out of promotional communications will not prevent us from sending essential service messages concerning orders, payments, deliveries, account security, or other necessary business matters.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, and other external services.

These third parties may collect and process information under their own privacy policies and terms.

IBIGDO TECHNOLOGIES does not control the independent privacy practices of third-party websites. We encourage you to review their policies before sharing information with them.

13. Children's Privacy

Our website is intended for individuals who are legally eligible to use the relevant services and enter into transactions.

We do not knowingly collect children's personal information in violation of applicable law. Where information has been collected unlawfully, we will take appropriate steps as required by law.

14. International Data Transfers

Our primary business operations are based in India.

If we expand internationally or use service providers located in other countries, personal information may be transferred or processed outside India where permitted by applicable law and subject to any required safeguards.

Where Home Orbit offers products in international markets, additional privacy disclosures may be provided where necessary to comply with local requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

The revised policy will be published on this page with an updated "Last Updated" date.

We encourage customers and business partners to review this page periodically.

16. Contact and Grievance Redressal

For questions, requests, or complaints concerning this Privacy Policy or the handling of your personal information, please contact:

Home Orbit, operated by IBIGDO TECHNOLOGIES

Address: 850 K, Bapu Dham, G.T Road, Sarsol, Aligarh, Uttar Pradesh – 202001, India

Email: support@homeorbit.in

Phone: +91 9897702497

Grievance Officer: the name, designation and contact details of our designated Grievance Officer are on our Contact page.

We will acknowledge and address complaints within the time limits required by applicable law.

Where applicable, you may also approach the relevant data protection authority or other competent forum in accordance with applicable law.

Home Orbit is committed to handling personal information responsibly and transparently. Where consent is required by law, it will be obtained through an appropriate consent mechanism.