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Home Orbit

Cancellation, returns and refunds

Brand: Home Orbit

Operated by: IBIGDO TECHNOLOGIES, a partnership firm

Effective date: 22 October 2026

Last updated: 22 October 2026

This Cancellation, Returns and Refund Policy forms part of our Terms and Conditions (sections 10 and 11). It does not remove or reduce any right you have by law for products that are defective, damaged, incorrect, misrepresented or otherwise not as described.

Cancelling an order

You can ask to cancel an order by writing to support@homeorbit.in or calling +91 9897702497 with your order number.

  • Orders that have not been dispatched can be cancelled, and the full amount paid is refunded.
  • Orders already dispatched cannot be cancelled through the standard process. You can refuse the delivery, or ask for a return once it arrives (see below).
  • Customized and made-to-order products may not be cancellable once production or customization has begun, as told to you in the quotation or order confirmation, subject to applicable law.

We may cancel an order in the cases set out in our Terms and Conditions (for example, a product becomes unavailable or the payment fails). If you have paid, we refund the full amount.

Return window

You can ask for a return within 7 calendar days from the date of delivery.

To ask for a return, open the order in My account and choose Request a return, or write to support@homeorbit.in with your order number, the items and the reason. Please add photographs or a video for a damaged, defective, incorrect or incomplete product.

What can be returned

We accept returns and replacements where:

  • The product arrived damaged.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The product is materially different from its description on the website.
  • The product is incomplete or has missing parts.
  • You changed your mind about a product that is not restricted below, and it is unused, uninstalled and in its original packaging with all parts.

What cannot be returned for a change of mind

Subject to applicable law, change-of-mind returns are not accepted for:

  • Customized, personalized, engraved or made-to-order products.
  • Products manufactured or procured specially for a confirmed project.
  • Products that have been installed, used, modified or damaged after delivery.
  • Products returned without their parts, accessories or packaging.
  • Opened hygiene-sensitive products, where the law permits.

These limits never apply to a product that is defective, damaged in transit, incorrect or not as described.

How a return works

  • We review your request and reply with approval and pickup or return instructions, or with the reason we cannot accept it.
  • Please do not send a product back before we approve the return.
  • Pack the product securely in its original packaging, with all parts, manuals and accessories.
  • Once we receive the product we check it, and then make the replacement or the refund.

Return shipping costs

For products that are damaged, defective, incorrect or incomplete, or for any other error on our part, we arrange the return at no cost to you.

For change-of-mind returns, any return shipping cost is told to you before we approve the return.

Refunds

  • Refunds are made to the original payment method (card, UPI, net banking or wallet). For cash on delivery orders, we refund to a bank account or UPI ID you give us.
  • We start the refund as soon as the returned product passes our check, or straight away when we cancel an order or you cancel it before dispatch.
  • Banks and payment providers usually take 5 to 7 working days to show a refund in your account after we start it.
  • The refund is the amount you paid for the returned items, including any delivery charge you paid for them where the return is due to our error. Any deduction is made only where the law allows it and is told to you before the return is approved.
  • A GST credit note is issued for every refund on an invoiced order.

Replacements

Where a product is damaged, defective, incorrect or incomplete, you can choose a replacement instead of a refund, if the product is in stock. If it is not, we refund you.

Bulk, dealer and project orders

Bulk purchases, dealer orders, project supplies and customized products may have separate cancellation, return and refund terms, set out in the quotation, purchase order or agreement, subject to applicable law.

Contact

For any question about a cancellation, return or refund, contact us:

Home Orbit, operated by IBIGDO TECHNOLOGIES

Address: 850 K, Bapu Dham, G.T Road, Sarsol, Aligarh, Uttar Pradesh – 202001, India

Email: support@homeorbit.in

Phone: +91 9897702497