Shipping and delivery policy
Brand: Home Orbit
Operated by: IBIGDO TECHNOLOGIES, a partnership firm
Effective date: 22 October 2026
Last updated: 22 October 2026
This Shipping and Delivery Policy forms part of our Terms and Conditions. It explains where we deliver, what delivery costs and how long it takes.
Where we deliver
We deliver across India through our courier and logistics partners, subject to their coverage of your pincode. Enter your pincode on any product page or in the cart to see whether we deliver to your address, the delivery charge, the expected delivery date and whether cash on delivery is available.
We do not ship outside India at present.
Delivery charges
Any delivery charge for your order is shown in the cart and at checkout, before you pay, as part of the order total. No delivery charge is added after you place the order.
For bulk, project and dealer orders, delivery charges are set out in the quotation.
When your order is dispatched
We dispatch in-stock products after the order is confirmed (for prepaid orders, once payment is confirmed). The expected delivery date shown before you pay includes the time we need to pack and dispatch your order.
Made-to-order, customized and bulk orders are dispatched on the schedule agreed in the quotation or order confirmation.
If an item cannot be dispatched on time, we will tell you, and you may cancel it for a full refund of the amount paid for it.
Tracking your order
When your order is dispatched we send you the courier name and tracking link by email, SMS or WhatsApp. You can also follow your order from My account, or contact us with your order number.
Delivery delays
Delivery estimates may be affected by courier operations, transport disruptions, weather, festivals, regulatory restrictions and other circumstances beyond our reasonable control. If a delay is expected, we will keep you informed.
Receiving your order
Please give a complete address, pincode and a mobile number on which the courier can reach you, and make sure someone is available to receive the parcel.
Please check the package when it arrives. If it is damaged, opened or tampered with, note this with the courier if you can, take photographs, and write to us within 48 hours of delivery so that we can arrange a replacement or refund.
If a parcel comes back to us because the address was incorrect or nobody was available after the courier's attempts, we will contact you to arrange delivery again or a refund. Delivery charges for a second attempt, if any, will be told to you before we send it.
Cash on delivery
Where cash on delivery is offered for your pincode and order, it is shown before you pay. Please keep the exact amount ready.
Contact
For any question about shipping or delivery, contact us:
Home Orbit, operated by IBIGDO TECHNOLOGIES
Address: 850 K, Bapu Dham, G.T Road, Sarsol, Aligarh, Uttar Pradesh – 202001, India
Email: support@homeorbit.in
Phone: +91 9897702497