Terms and conditions

Brand: Home Orbit

Operated by: IBIGDO TECHNOLOGIES, a partnership firm

Effective date: 21 October 2026

Last updated: 21 October 2026

1. Introduction

Welcome to Home Orbit.

Home Orbit is a brand owned and operated by IBIGDO TECHNOLOGIES, a partnership firm based in Aligarh, Uttar Pradesh, India.

IBIGDO TECHNOLOGIES manufactures, sources, trades, markets, and sells door fittings, architectural hardware, bathroom accessories, home décor products, and related home improvement products through the Home Orbit brand.

These Terms and Conditions govern your access to and use of the Home Orbit website, purchases made through our online store, and related services.

By using our website or placing an order, you agree to these Terms and Conditions, subject to applicable law. Please also review our Privacy Policy, Shipping and Delivery Policy, Cancellation, Returns and Refund Policy, and applicable product warranty terms.

2. Business Identity and Contact Details

Brand Name: Home Orbit

Legal Business Entity: IBIGDO TECHNOLOGIES, a partnership firm

Registered Business Address: 850 K, Bapu Dham, G.T Road, Sarsol, Aligarh, Uttar Pradesh – 202001, India

GSTIN: 09AAFFI8591M1ZK

Website: https://www.homeorbit.in

Customer Support Email: support@homeorbit.in

Contact Number: +91 9897702497

Unless otherwise stated, transactions conducted through the Home Orbit brand are undertaken by IBIGDO TECHNOLOGIES.

References to "Home Orbit", "we", "us", or "our" mean IBIGDO TECHNOLOGIES operating under the Home Orbit brand.

3. Scope of Products and Services

Home Orbit offers products for residential, commercial, and project use, including:

• Door handles, locks, hinges, and door fittings.
• Architectural hardware and related accessories.
• Bathroom fittings and accessories.
• Home décor and home improvement products.
• Other products listed on our website from time to time.

Our customers include individual consumers, retailers, dealers, architects, interior designers, contractors, builders, developers, and institutional buyers.

Product availability, specifications, pricing, and delivery arrangements may vary by product and order type.

4. Eligibility and Account Responsibility

By using our website or placing an order, you confirm that you have the legal capacity to enter into the relevant transaction under applicable law.

If you act on behalf of a business, company, firm, or other organization, you confirm that you are authorized to represent that entity.

You are responsible for providing accurate, current information and maintaining the confidentiality of your account credentials.

Please notify us promptly if you suspect unauthorized access to your account.

5. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, dimensions, materials, finishes, colours, specifications, and availability information are accurate.

However:

• Product colours may vary due to lighting, photography, or device display settings.
• Minor variations in finish, texture, or appearance may occur within reasonable manufacturing tolerances.
• Product photographs may include decorative elements or accessories that are not included in the supplied product.
• Customers should verify dimensions, compatibility, installation requirements, and intended use before purchasing.
• Availability may change due to stock levels, manufacturing schedules, or supplier constraints.

Where a product supplied is materially different from its advertised description, we will address the matter in accordance with applicable law.

If a product becomes unavailable after an order is placed, we will inform you of the available options and provide any refund due under applicable law.

6. Prices, Taxes, and Additional Charges

Prices will be displayed in the currency stated on the website, ordinarily Indian Rupees (INR) for domestic orders.

Applicable taxes, shipping charges, and other fees will be disclosed at checkout or in the relevant quotation, as applicable.

For bulk and project orders, the relevant quotation or commercial documentation will specify applicable pricing, taxes, and additional charges.

We take reasonable steps to maintain accurate prices and listings. If a material pricing or listing error is identified, we may contact you before accepting or fulfilling the affected order, where legally permitted.

If payment has already been received and an order cannot be fulfilled, we will communicate the available lawful options and refund any amount due.

7. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

An automated order acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.

Order acceptance may depend on payment confirmation, stock availability, address verification, fraud prevention checks, and other reasonable operational requirements.

We may decline or cancel an order where legally permitted, including in cases of:

• Product unavailability.
• Material pricing or listing errors.
• Failed or unauthorized payment.
• Reasonable evidence of fraudulent activity.
• Delivery restrictions or inability to fulfil the order.
• Legal or regulatory restrictions.

Where an order is cancelled after payment, any amount due will be refunded in accordance with applicable law.

Nothing in this clause permits us to avoid an obligation that has already become binding or to restrict mandatory consumer rights.

8. Payments

Payments may be made using the payment methods displayed at checkout, including available digital payment methods and other approved options.

Orders may not be processed until payment is confirmed unless a different arrangement has been agreed in writing.

For business customers, payment arrangements may include advance payment, milestone payments, purchase-order-based payments, or approved credit facilities, as specified in the relevant quotation or agreement.

No credit facility or payment extension is guaranteed unless expressly confirmed in writing by IBIGDO TECHNOLOGIES.

9. Shipping and Delivery

Home Orbit aims to serve customers across India, subject to product availability, logistics coverage, and delivery feasibility.

Estimated delivery timelines will be communicated at checkout, through customer support, or in the relevant quotation.

Delivery estimates may be affected by manufacturing schedules, courier operations, transport disruptions, weather, regulatory restrictions, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and ensuring reasonable access to the delivery location.

For bulky, customized, or project orders, separate delivery arrangements may be agreed in writing.

Our Shipping and Delivery Policy forms part of these Terms and Conditions.

10. Cancellation Policy

Customers may request cancellation by contacting support@homeorbit.in or calling +91 9897702497.

Cancellation eligibility depends on the order's processing, manufacturing, and dispatch status.

• Orders not yet processed may generally be eligible for cancellation.
• Orders being processed will be assessed according to their status and applicable terms.
• Orders already dispatched may not be cancellable through the standard process.
• Customized or made-to-order products may have additional restrictions once production or customization has begun, subject to applicable law.

If a cancellation is accepted, any refund due will be processed in accordance with our Cancellation, Returns and Refund Policy and applicable law.

11. Returns and Refunds

11.1 Seven-Day Return Window

For products eligible for voluntary returns, Home Orbit accepts return requests for 7 calendar days from the date of delivery.

Customers should contact support@homeorbit.in within this period, provide the order number, and explain the reason for the request.

The return window and eligibility conditions will be displayed in the applicable Returns and Refund Policy or product listing.

This voluntary return window does not remove or reduce any statutory right or remedy available for defective, damaged, incorrect, misrepresented, or otherwise legally non-conforming products.

11.2 Eligible Return Requests

Subject to the applicable policy and law, return or replacement requests may be considered where:

• The product arrives damaged.
• The wrong product has been supplied.
• The product has a manufacturing defect.
• The product is materially different from its advertised description.
• The product is incomplete or has missing components.
• A voluntary return is expressly permitted for the product.

Please provide photographs or videos where relevant so that we can investigate the issue.

11.3 Condition of Returned Products

Where a return is approved, customers should retain the original packaging, accessories, manuals, and supplied components to the extent reasonably possible.

Please obtain return instructions from Home Orbit before shipping an item back.

11.4 Products with Return Restrictions

Subject to applicable law, voluntary change-of-mind returns may be restricted for:

• Customized, personalized, engraved, or made-to-order products.
• Products manufactured or procured specifically for a confirmed project.
• Products that have been installed, used, modified, or damaged after delivery.
• Products returned without supplied components or accessories.
• Opened hygiene-sensitive products where exclusion is legally permissible.

These restrictions do not override remedies required by law for defective, incorrectly supplied, misrepresented, or otherwise legally non-conforming products.

11.5 Return Shipping Charges

For verified defects, delivery damage, incorrect products, or errors attributable to Home Orbit, return shipping arrangements and costs will be handled as required by applicable law and the circumstances of the case.

For voluntary returns, any applicable return shipping costs will be communicated before the return is approved.

11.6 Refund Processing

Approved refunds will be initiated within the applicable legal timeframe.

Refunds will generally be made through the original payment method where feasible. The time taken for funds to appear in your account may depend on the payment provider or bank.

Any deduction will be made only where legally permissible and appropriately disclosed.

11.7 B2B and Project Orders

Bulk purchases, dealer orders, project supplies, and customized products may be subject to separate written cancellation, return, and refund terms.

These terms will be provided in the applicable quotation, purchase order, or agreement and will remain subject to applicable law.

Our full Cancellation, Returns and Refund Policy should be read together with this section.

12. Product Warranty

Warranty coverage varies by product, manufacturer, material, finish, and intended use.

Where a warranty is offered, the duration, coverage, exclusions, and claim process will be communicated in the relevant product listing, warranty document, invoice, or other applicable written terms.

Not every product sold by Home Orbit necessarily carries the same warranty.

Unless covered by the applicable warranty or required by law, warranty coverage may not extend to:

• Normal wear and tear.
• Damage caused by improper installation or handling.
• Misuse, negligence, accidents, or unauthorized modification.
• Corrosion or deterioration caused by unsuitable environments or chemicals.
• Damage resulting from failure to follow care instructions.
• Damage caused by unsuitable use or incompatible installation.

Customers seeking warranty assistance should contact support@homeorbit.in with their order details and a description of the issue.

Nothing in this clause excludes any statutory warranty, consumer right, or remedy that cannot lawfully be excluded.

13. Installation and Product Use

Unless expressly stated, product prices do not include installation, plumbing, civil work, electrical work, or other fitting services.

Customers should verify measurements, compatibility, installation requirements, and intended use before purchasing a product.

Products should be installed and maintained according to the supplied instructions, preferably by suitably qualified professionals where necessary.

Home Orbit is not responsible for damage resulting from incorrect measurements, improper installation, misuse, or failure to follow product instructions, except to the extent applicable law provides otherwise.

14. B2B, Trade, and Project Orders

Home Orbit welcomes business enquiries and orders from retailers, dealers, architects, interior designers, contractors, builders, developers, and institutional buyers.

Separate commercial terms may apply, including:

• Bulk pricing, trade discounts, and minimum order quantities.
• Dealer or project-specific pricing.
• Custom manufacturing and procurement arrangements.
• Product specifications, samples, drawings, and finish approvals.
• Purchase orders, delivery schedules, and payment milestones.
• Approved credit facilities, where expressly agreed.
• Inspection, warranty, cancellation, and return arrangements.

A quotation remains valid for the period stated in it. If no validity period is specified, its validity should be confirmed before acceptance.

Orders may require written confirmation, an approved purchase order, advance payment, or another agreed acceptance process.

Where a separate written agreement or accepted quotation specifies particular commercial terms, those terms will govern the relevant transaction to the extent of any inconsistency with these website terms, subject to applicable law.

Trade pricing, discounts, and credit facilities are subject to eligibility and written confirmation.

A trade account does not by itself create an exclusive dealership, distributorship, franchise, partnership, employment, or agency relationship.

15. Custom-Made and Made-to-Order Products

Some products may be manufactured, sourced, engraved, finished, or customized according to a customer's requirements.

Customers should review and approve dimensions, materials, colours, finishes, quantities, drawings, samples, and other specifications before production begins.

Changes requested after production has started may affect cost, delivery schedules, and cancellation eligibility. Any applicable restrictions or additional charges will be communicated in the relevant quotation or agreement, subject to applicable law.

Defective, incorrectly supplied, or materially non-conforming products will be handled in accordance with applicable law and the agreed terms.

16. Intellectual Property

The Home Orbit name, logo, branding, original website text, photographs, graphics, and other original website materials are owned by or licensed to IBIGDO TECHNOLOGIES, except where otherwise indicated.

You may not reproduce, distribute, modify, publish, or commercially exploit these materials without prior written authorization, except as permitted by law.

Third-party trademarks, brands, and product names remain the property of their respective owners.

17. Reviews, Feedback, and User Submissions

If you submit reviews, feedback, photographs, or other content to Home Orbit, you confirm that you have the necessary rights and permissions to submit that content.

You must not submit unlawful, defamatory, fraudulent, misleading, or infringing material.

Where you submit content for publication, you grant Home Orbit a non-exclusive permission to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable law and any additional terms presented at the time of submission.

We may moderate or remove content where reasonably necessary and legally permitted.

18. Acceptable Use

You agree not to:

• Use the website for unlawful or fraudulent purposes.
• Submit false, misleading, or unauthorized information.
• Attempt unauthorized access to our systems or accounts.
• Interfere with website security, availability, or functionality.
• Upload malicious code or harmful content.
• Abuse promotional offers, referral programmes, or trade benefits.
• Reproduce or commercially exploit website content without authorization.

We may suspend or restrict access where reasonably necessary and legally permitted.

19. Third-Party Services

Our website may use or link to third-party payment gateways, logistics providers, analytics services, social media platforms, and other external services.

Those services may be governed by their own terms and privacy policies.

IBIGDO TECHNOLOGIES does not control the independent policies or conduct of third parties, except where applicable law provides otherwise.

20. Limitation of Liability

To the extent permitted by applicable law, IBIGDO TECHNOLOGIES will not be liable for indirect or consequential losses arising from website use or product purchases where such exclusion is lawful.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

Nothing in this section restricts statutory consumer rights, product-related remedies, or other protections available under applicable law.

21. Force Majeure

Where performance is prevented or materially delayed by circumstances beyond our reasonable control, including natural disasters, major transport disruptions, strikes, government restrictions, or significant supply-chain interruptions, we will take reasonable steps to mitigate the impact and communicate material delays where appropriate.

This clause does not remove any refund or other obligation that is mandatory under applicable law.

22. Privacy and Personal Information

Our collection and use of personal information are governed by the Home Orbit Privacy Policy.

We handle personal information in accordance with applicable data protection requirements. Where consent is legally required, it will be obtained through an appropriate consent mechanism.

23. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India.

Customers are encouraged to contact Home Orbit first to resolve concerns through customer support.

Where a dispute cannot be resolved informally, it may be referred to the appropriate court, consumer commission, or other competent forum in accordance with applicable law.

Nothing in these terms restricts any mandatory consumer remedy or jurisdictional right.

24. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our business operations, products, website functionality, or applicable legal requirements.

The revised terms will be published on this page with an updated "Last Updated" date.

The terms applicable to an existing order will be determined in accordance with applicable law and any relevant agreement between the parties.

25. Contact and Grievance Redressal

For questions concerning these Terms and Conditions, orders, payments, returns, refunds, warranties, or business enquiries, please contact:

Home Orbit, operated by IBIGDO TECHNOLOGIES

Address: 850 K, Bapu Dham, G.T Road, Sarsol, Aligarh, Uttar Pradesh – 202001, India

Email: support@homeorbit.in

Phone: +91 9897702497

Grievance Officer: the name, designation and contact details of our designated Grievance Officer are on our Contact page.

We will acknowledge and address complaints within the timelines required by applicable law.

By using the Home Orbit website, you acknowledge that you have had the opportunity to review these Terms and Conditions. This acknowledgement does not replace any consent or disclosure required by applicable law.