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Home Orbit

Warranty policy

Brand: Home Orbit

Operated by: IBIGDO TECHNOLOGIES, a partnership firm

Effective date: 22 October 2026

Last updated: 22 October 2026

This Warranty Policy forms part of our Terms and Conditions (section 12). It does not exclude any statutory warranty, consumer right or remedy that cannot lawfully be excluded.

Which products carry a warranty

Warranty coverage varies by product, material, finish and intended use. Where a product carries a warranty, its period is shown on the product page and on your invoice or warranty card. Not every product sold by Home Orbit carries the same warranty, and a product page that shows no warranty period has no warranty beyond what the law provides.

The warranty period starts on the date of delivery.

What the warranty covers

Manufacturing defects in material or workmanship that appear in normal household or commercial use during the warranty period, such as a broken mechanism, a cracked casting or a finish that peels without any outside cause.

We will repair or replace the product, or the defective part. If neither is possible, we refund the amount you paid for it.

What the warranty does not cover

Unless the law provides otherwise, the warranty does not cover:

  • Normal wear and tear, and gradual change in the colour or shine of a finish over time.
  • Damage caused by improper installation or handling.
  • Misuse, negligence, accidents or unauthorized modification.
  • Corrosion or deterioration caused by unsuitable environments or chemicals, such as acid-based cleaners, sea air or constant water contact on products not meant for it.
  • Damage resulting from failure to follow the care instructions.
  • Damage caused by unsuitable use or incompatible installation.
  • Installation, removal or refitting charges, and any civil, plumbing or carpentry work.

Caring for your products

  • Clean with a soft, dry or slightly damp cloth and mild soap; dry after cleaning.
  • Do not use acid, bleach, abrasive powders or scrubbers on any finish.
  • Have products installed according to the supplied instructions, preferably by a qualified fitter.

How to make a warranty claim

Write to support@homeorbit.in with your order number or invoice, the product, a description of the problem and photographs or a video. We will reply with the next steps, which may include sending the product or the defective part to us, or an inspection.

We aim to resolve warranty claims within 15 working days of receiving the product or completing the inspection, and will keep you informed if a part has to be made or sourced.

Bulk, dealer and project orders

Warranty terms for bulk, dealer and project orders may be set out in the quotation, purchase order or agreement, subject to applicable law.

Contact

For any question about a warranty, contact us:

Home Orbit, operated by IBIGDO TECHNOLOGIES

Address: 850 K, Bapu Dham, G.T Road, Sarsol, Aligarh, Uttar Pradesh – 202001, India

Email: support@homeorbit.in

Phone: +91 9897702497